Frequently Asked Questions
Orders placed and paid for before 12h00 will be fulfilled on the same day.
Orders are shipped with The Courier Guy
Gauteng Area – Next Day Delivery by 11:00
Major Centres – 1 – 2 days
Regional Areas – 2 – 3 days
You can follow the instructions on our Return Policy
Refunds will be made using the same payment method used to purchase.
Refunds via bank transfer will take 2-3 days for processing.
Refunds through Payfast can take anything from 7-9 days to process.
Yes, you will need to fully complete the refund form, which should be sent with the return product to be eligable for a refund.
PARTNER SALON APPLICATION
Yes, we are a professional only supplier and we cannot send our price list if you are not a stylist or salon owner.
Please allow 48 - 72 hours for processing of the salon application.