FAQ

Onlypro Hair Extensions are of the highest quality premium remy 100% human hair, which means that our hair is cut from a single donor and kept in the same hair bundle during processing.

Onlypro is the only company in South Africa that makes use of advanced anti-shedding technology in our bonds. Our bonds are double stitched ensuring less shedding and longer lasting hair extensions.

No, we see many hair extension companies claiming that they sell "virgin hair extensions", virgin hair means hair that is in it's natural state from root to tip meaning that the hair has NEVER been colour treated, it is possible to buy virgin hair extensions but finding the right colour will become an impossible task. Our hair has been coloured to suit our clients shade expectations.

Yes, our extensions are suitable for all haire types. If you have thin hair, tape in extensions are one of the best hair extension choices for you. Clips will be too bulky and may cause balding long term on those who have super fine hair. With tape ins your hair is protected from damage and breakage. If you have thin/fine hair, your hairstylist should use the single sided tape in method for your tape in application. The single sided method is applying one tape bond and one piece of single sided tape, forming one bond, instead of applying two tape wefts together. This places less weight on your hair and allows you to enjoy extensions without the risk of damage.

We stand behind the quality of hair, and all hair comes with a 6 month guarantee under our warranty policy. Please keep in mind in order to qualify for this you will need to visit the warranty page to see how to qualify.

We pride ourselves in our name and upholding a professional name in the market is very valuable to us. Hair Extensions should always to installed by a professional stylist as they have been trained to install the OnlyPro Hair Extensions using the correct tension, accurate measurements and methods, Not installing your extensions correctly will damage your hair.

If properly installed and maintained, this method will not damage your hair. It is 100% natural and there are no chemicals or tools used. If not installed accurately, removed gently nor maintained professionally your own hair could be damaged. Please visit our "Caring Instructions" page to see how to care for your extensions.

Our hair extensions can last for many months with the proper care.

Your installation will depend on your natural hair growth, on average your installation should be done every 6-10 weeks.

Your approved stylist will advise you on how many packs are needed for a full application.
Thin Hair / Half Head - 1 pack = 50g
Medium Hair / Full Head - 2 packs = 100g
Thick / Glamour - 3 Packs = 150g

Yes you can. Because our hair is 100% human hair all collections can be dyed. We would rather suggest not colouring our hair extensions and rather buying the correct colour. Please note that you should only use semi or demi permanent hair colour. You should never ever lift the colour, only deposit it. You want to keep the hair healthy. Colour darker, never lighter.

Unfortunately we can only supply hair extensions to partnered salons, this is to ensure quality of service and installation. Please have you hair stylist apply for a partnered account, whereafter he/she can order our products directly from our website. We also offer free hair extension training for our approved stylists.

Our prices are strictly for salon professionals and you have to have an account to view prices.

Please login to your account with your username and password in order to shop our online store.

Yes, we have a free online training package for our Approved Stylists. Should you require in-salon training please contact us for more information.

You should not apply conditioner or masks directly to your tapes as this could cause product to get trapped between the sandwiches, which can result in your tapes shifting and feeling sticking.

Your package will be shipped as soon as payment has been received, if you are in major areas shipping will take 1 day other areas may take up to 3 days.