FREQUENTLY ASKED QUESTIONS
THE PROFESSIONAL COLLECTION
We offer O-Weft(Genius Weft), Hand Tied Wefts and Tape In Extensions
Yes, we are committed to professionals and only supply our pro collection to hair stylists.
Our Pro Extensions are made from Virgin Cuticle Single Donor Hair.
Our extensions are manufactured using virgin cuticle hair but after the hair has been processed and treated it can no longer be considered virgin hair.
Our extensions are manufactured and made from the highest quality hair and can last many months or even years with the correct aftercare and products.
SWIFT 1.0 HUMAN HAIR CLIP INS
We offer seamless clip in extensions in Full Sets (160g) and Volumiser Sets (60g) as well as Wrap Ponytails (110g)
Colour adaptive technology is the process of using different shades of the same colour to make the extension resulting in the extension being able to pick up the tones of the natural hair to blend perfectly.
We use 100% Human Remy Hair to Manufacture Our Clip In Extensions.
SWIFT 2.0 VEGAN FIBRE PONYTAILS
Vegan Fibre is hair that is man made from fibres to mimic human hair.
No, Synthetic Extensions are made from plastic and Fibre Extensions are made from plants.
Yes our Vegan Fibre extensions can be heat styled up to 180 Degrees.
SHIPPING AND DELIVERY
Orders placed and paid before 12h00 will be sent out on the same day, orders place before 12h00 will be sent the following working day.
Orders are shipped with The Courier Guy
Gauteng Area – Next Day Delivery by 11:00
Major Centres – 1 – 2 days
Regional Areas – 2 – 3 days
ALWAYS ALLOW 2-3 DAYS FOR DELIVERY TO ENSURE THAT YOU HAVE YOUR ORDER BEFORE YOUR GUEST ARRIVES
Once an order has been shipped out, it is not possible to change or modify the order. You will have to follow the return/exchange process if you want to change your order.
We offer a Shipping Guarantee with Early Bird Shipping. If the order does not arrive on time we will refund the extra shipping cost to your method of payment. We cannot offer shipping guarantees with free shipping.
RETURNS AND EXCHANGES
You can log a return by clicking here
A final sale item confirms the item is a final sale purchase and is not elgible for return or exhcange. The reasons for a final sale item can range from product discontinuation, tools & accessories, to following standard hygine regulations.
If you are approved and you are eligible for a refund, the funds will be automatically be returned by the payment type used for the purchase, credit card refunds may take up to 7 - 9 working days to reflect in your account. Refunds will exclude payment charges and courier costs.
We offer Bank Transfer, Payfast, Payflex & Mobicred
All Onlypro Professional Extensions (Pro Tapes, Pro Weft & O-Weft) come with a 60 day guarantee against manufacturing defects. This does not include items sold on sales, All sale hair extensions are final sale and are not eligible for a warranty.
After 60 days from the date of purchase the hair guarantee will be considered expired, no claims can be made after this time.
You can read our full warranty policy here.
Our Quality Control team requires the items to be sent back to our office. The quality issue as well as additional information on product usage and maintenance for review in order to provide the best resolution and help you get to the bottom of the issue experienced! Our team reviews each case as fairly and reasonably within the policies that we have in place. Our team will take into consideration all information that is submitted and provide a resolution within our policies as stated.