COCOA (Tape In)
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FOR PROFESSIONAL USE ONLY
PRODUCT SPECIFICATIONS
14" - 16" = 12 Tapes per Pack
20" - 22" = 10 Tapes per Pack
Standard Tape Size 4cm x 0.9cm
Not Pre-Taped (We include fresh tape tabs with each pack)
Hypoallergenic Tape made in the USA
INSTALLATION METHOD
Tape In Extensions are installed by applying two pieces of tape in extensions to create a sandwich over the natural hair.
Tape In Extensions can be removed and reapplied.
Installations last between 6 - 8 weeks.
14" - 16" - REQUIRED # OF PACKS
VOLUME INSTALLATION
1 - 2 Packs / 12 - 24 Tapes
LENGTH INSTALLATION
3 - 4 Packs / 36 - 48 Tapes
GLAMOUR INSTALLATION
5 - 6 Packs / 60 - 72 Tapes
20" - 22" - REQUIRED # OF PACKS
VOLUME INSTALLATION
1 - 3 Packs / 10 - 30 Tapes
LENGTH INSTALLATION
4 - 5 Packs / 40 - 50 Tapes
GLAMOUR INSTALLATION
6 - 8 Packs / 60 - 80 Tapes
Select Shade:
Onlypro Tape In Extensions are made with Single Donor, Virgin Cuticle Hair.
Each tape in extension is drawn to 70% with natural ends for a better blend.
Our Tape In Extensions have a double stitch on the tape tab which prevents premature shedding and makes them last longer than any of our competitors.
All orders will be shipped the same day if payment is received before 12h00 Monday to Friday. No shipments will be sent to the courier company unless payment has been received in our bank account. No exceptions will be made. We never ship during weekends or public holidays. All shipments have real-time tracking and a verified tracking number so that you can track your items 24/7 with delivery confirmation. You will receive a shipment reference and tracking number once the order has been shipped. When shipped, tracking can take a few hours to update.
Orders are shipped with The Courier Guy
Please see the following regions for shipping times.
Gauteng Area – Next Day Delivery by 11:00
Major Centres – 1 – 2 days
Regional Areas – 2 – 3 days
If your order has not been delivered please contact us at orders@onlyprohair.com
1. RETURNS
1.1 All Onlypro Professional Extensions (Pro Tapes, Pro Weft & O-Weft) come with a 14 day return policy. This does not include items sold on sales, All sale hair extensions are final sale and are not eligible for a return, refund or exchange.
1.2 All Ready to Wear Extensions from the Swift Collection are final sale and are not eligible for a return or refund. If a product has been unopened, unused and packaging undamaged with the hygiene security seal still intact you may exchange the product for a different colour.
1.3 Our Return Policy shall last for a period of 14 calendar days after purchase, the 14 Days shall be calculated from the day after the date of delivery.
1.4 If 14 days have gone by since your purchase, unfortunately, we can’t offer you a return or exchange.
1.5 To be eligible for a return, your item must be unused, undamaged, in its original packaging and in the same condition that you received it.
1.6 To complete your return we require the completed Return/Exchange Form, no returns or exchanges will be processed without the required return form.
1.7 Any item not in its original condition, is damaged or missing parts for reasons not due to our error are not eligible for return.
1.8 Any item that is returned more than 14 days after delivery is not eligible for a return/exchange.
2. REFUNDS (if applicable)
2.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2 f you are approved, and you are eligible for a refund, the funds will be automatically be returned by the payment type used for the purchase, credit card refunds may take up to 7 - 9 days to reflect in your account. Refunds will exclude payment charges and courier costs.
2.3 Late or missing refunds (if applicable)
2.4 If you haven’t received a refund yet, first check your bank account again.
2.5 If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@onlyprohair.com.
2.6 Sale items (if applicable)
2.7 Only regular priced items may be refunded, unfortunately sale items cannot be refunded or returned.
3. EXCHANGES
3.1 We will only exchange items that have been unopened, unused and in it’s original packaging and condition. If we have found that the item has been used or opened it will not be eligible for an exchange.
4. SHIPPING YOUR RETURN OR EXCHANGE
4.1 The product can be returned by hand or by courier to our head office at 26 Oaktree Avenue, Hazelwood, Pretoria
4.2 You will be responsible for paying for your own shipping costs for returning and exchanging your item. Shipping costs are non-refundable. If you receive a refund, the courier cost for shipping the original order will be deducted from your refund.
4.3 We do not guarantee that we will receive your returned item, we will not accept any damage or loss for lost packages that did not reach our office. You should consider using a trackable shipping service or purchasing shipping insurance.
WARRANTY POLICY
IN ORDER TO QUALIFY FOR A CLAIM UNDER THE WARRANTY POLICY, YOUR WARRANTY MUST BE REGISTERED WITH THE ORDER NUMBER AND RELEVANT BATCH CODES. IF YOU DID NOT REGISTER YOUR WARRANTY WITHIN 30 DAYS OF THE DATE THAT THE ORDER WAS FULFILLED YOU WILL NOT QUALIFY AND YOUR CLAIM WILL BE REJECTED.
1) All Onlypro Professional Extensions (Pro Tapes, Pro Weft & O-Weft) come with a limited prorated 120 day guarantee against manufacturing defects. This does not include items sold on sales, All sale hair extensions are final sale and are not eligible for a warranty.
2) All Ready to Wear Extensions from the Swift Collection are final sale and are not eligible for warranty under our warranty policy.
3) After 120 days from the date as on the original invoice the hair guarantee will be considered expired, claims that are past the 120 days will be rejected, no exceptions will be made.
4) All merchandise claimed as defective must be sent back within 120 days, our RETURN PROCESS as set out on our return form should be followed.
5) Our Quality Control team will inspect the hair and determine if the hair is in fact defective and you will receive a detailed damage report on the findings.
*ALL HAIR EXTENSIONS THAT ARE CLAIMED AS DEFECTIVE MUST BE SENT BACK FOR INSPECTION, NO EXCEPTIONS WILL BE MADE.
6) A manufacturing defect includes inversion, excessive shedding or a known batch issue.
7) In the event a manufacturing defect is found, we reserve the right to issue a partial credit, prorated based upon factors such as length of time the extensions were worn and used and/or the length of time between the claim date and the original date of purchase. This discretion rests solely on Onlypro Hair, NO REFUNDS WILL BE MADE.
8) As with all human hair colour services, colours with an ash or red undertone will fade, fading on these colours will not be considered a manufacturer defect. Blonde colours should be treated with a silver/purple shampoo to maintain ash undertones.
9) Onlypro Hair will under no circumstances communicate directly with a stylists’ customer, the return process should be dealt with directly through the purchased salon and stylist who performed the service.
THE LIMITED WARRANTY DOES NOT EXTEND TO THE FOLLOWING:
- Defects from hair purchased from a non-registered salon.
- Damage from excessive use of heat.
- Knotting and Matting of Hair due to improper care.
- Defects from improper application which includes but are not limited to, tape installation on the same day as a colour service, tape slipping, etc.
- Defects from improper use of the product (Not using proper hair care, not using the proper brush, colouring, cutting the wefts, etc)
- Defects from attempts to alter the extensions in any way from its original form (Colouring, Perming, Cutting)
- Excess use of heat, using heat on air dried extensions and improper care of the extensions.
(The temperature of heat tools should not exceed 170 degrees, heat protector should always be used.)
- Wefts shedding as a result of leaving the base of the weft wet, melting of bonds due to high heat or matting as a result of not brushing properly.
- Discolouration due to UV, mineral deposits, borehole water, hard water or sunscreen.
- Issues resulting from installation of a weft by an uncertified stylist.
- Colour changes on the bonds due to toning shampoos or conditioners.
- Fading of certain specialty colours, balayage, rooted and ash colours
COCOA (Tape In)
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COCOA (Tape In)
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TIPS
EXTENSION AFTERCARE
How To Care For Your O-Weft Extensions
THE MOST IMPORTANT DO'S AND DONT'S
DO NOT USE ANY PRODUCT
That contains the corrosive chemical ingredient bis-3-aminopropylamine on these weft extensions as it could damage the band at the top of the weft which will result in the weft shedding prematurely.
DO NOT LEAVE THE BASE OF YOUR WEFT WET
The glue at the band of the O-weft will swell and expande causing the glue to lift and this will cause shedding. No type of extension should ever be left weft and should always be dried to 100% after washing, swimming and sweating.
DO USE PRODUCTS
That are hydrating and high in moisture, hair extensions do not have access the vital moisturising oils that are produced from your scalp and need extra moisture and conditioning to stay soft and healthy.
CHOOSE THE RIGHT HAIR CARE
To keep your hair extensions looking their best and nourished, use a shampoo formulated without parabens or sulphates. This can help ensure that you don't strip the vital moisture from them with unnecessary cleansing.
We recommend that you wash your hair with a gentle sulfate deep cleansing shampoo every two weeks to remove product build and mineral buildup. Weekly conditioning masks are essential to leave your locks feeling soft and hydrated.
OUR TOP CARING TIPS
1.
Excessive washing and styling will damage the cuticle and decrease the lifespan of the hair, we recommend that you wash your hair 1-2 times per week and use dry shampoo in between washes.
2.
Always brush your hair properly before washing. Start by separating the rows and brushing from the tips of your strands, successively working your way up the length and towards the root. By following this simple step, you'll ensure that your locks are tangle free and ready to be washed thoroughly.
3.
Use caution when swimming - always tie your hair in a high bun before swimming to avoid getting your hair wet – If you are going to get your hair wet first apply a hair mask before swimming to add an extra layer of protection.
4.
Avoid salt and chlorine water – it can discolour your hair and leave your hair dry.
5.
UV exposure and Heat Styling can discolour your hair extensions.
HEAT STYLING
Using excessive heat on hair extensions will reduce the lifespan and damage your hair, you should always use a thermal heat protector and ensure that the heat protector is completely dry before using a heat tool like a curing or straightening tool.
BRUSHING
Your hair extensions are attached to your own hair and incorrect brushing can result in damaging your own hair. Always brush your extensions with a bristle brush and hold the top of your weft track while brushing from the bottom to the top. Make sure that you DON'T brush over your weft track but just underneath the stitching.
SLEEPING
Braid your hair or tie in a bun before sleeping to avoid tangling, it is also a good idea to invest in a high quality silk or satin pillow case.
How to Care For Your Hand Tied Wefts
THE MOST IMPORTANT DO'S AND DONT'S
DO NOT USE ANY PRODUCT
That contains the corrosive chemical ingredient bis-3-aminopropylamine on these weft extensions as it could damage the band at the top of the weft which will result in the weft shedding prematurely.
DO NOT LEAVE THE BASE OF YOUR WEFT WET
The glue at the band of the O-weft will swell and expande causing the glue to lift and this will cause shedding. No type of extension should ever be left weft and should always be dried to 100% after washing, swimming and sweating.
DO USE PRODUCTS
That are hydrating and high in moisture, hair extensions do not have access the vital moisturising oils that are produced from your scalp and need extra moisture and conditioning to stay soft and healthy.
CHOOSE THE RIGHT HAIR CARE
To keep your hair extensions looking their best and nourished, use a shampoo formulated without parabens or sulphates. This can help ensure that you don't strip the vital moisture from them with unnecessary cleansing.
We recommend that you wash your hair with a gentle sulfate deep cleansing shampoo every two weeks to remove product build and mineral buildup. Weekly conditioning masks are essential to leave your locks feeling soft and hydrated.
OUR TOP CARING TIPS
1.
Excessive washing and styling will damage the cuticle and decrease the lifespan of the hair, we recommend that you wash your hair 1-2 times per week and use dry shampoo in between washes.
2.
Always brush your hair properly before washing. Start by separating the rows and brushing from the tips of your strands, successively working your way up the length and towards the root. By following this simple step, you'll ensure that your locks are tangle free and ready to be washed thoroughly.
3.
Use caution when swimming - always tie your hair in a high bun before swimming to avoid getting your hair wet – If you are going to get your hair wet first apply a hair mask before swimming to add an extra layer of protection.
4.
Avoid salt and chlorine water – it can discolour your hair and leave your hair dry.
5.
UV exposure and Heat Styling can discolour your hair extensions.
HEAT STYLING
Using excessive heat on hair extensions will reduce the lifespan and damage your hair, you should always use a thermal heat protector and ensure that the heat protector is completely dry before using a heat tool like a curing or straightening tool.
BRUSHING
Your hair extensions are attached to your own hair and incorrect brushing can result in damaging your own hair. Always brush your extensions with a bristle brush and hold the top of your weft track while brushing from the bottom to the top. Make sure that you DON'T brush over your weft track but just underneath the stitching.
SLEEPING
Braid your hair or tie in a bun before sleeping to avoid tangling, it is also a good idea to invest in a high quality silk or satin pillow case.
DO NOT WASH YOU HAIR FOR 48 HOURS FOLLOWING THE INSTALLATION OF YOUR TAPE IN EXTENSIONS, THIS WILL HELP THE GLUE ON THE TAPE BOND TO YOUR HAIR PROPERLY.
Your 100% human hair extensions, should be cared for as well if not better than your own hair
To keep your hair extensions looking their best and nourished, use a shampoo formulated without parabens or sulphates. This can help ensure that you don't strip the vital moisture from them with unnecessary cleansing.
We recommend that you wash your hair with a gentle sulphate deep cleansing shampoo every two weeks to remove product build and mineral buildup. Weekly conditioning masks are essential to leave your locks feeling soft and hydrated.
DO NOT APPLY CONDITIONER TO YOUR ROOTS OR THE TAPE, THIS MAY CAUSE SLIPPING.
Golden rule - wash your scalp and not your hair & condition your hair and not your scalp.
OUR TOP CARING TIPS
1.
Excessive washing and styling will damage the cuticle and decrease the lifespan of the hair, we recommend that you wash your hair 1-2 times per week and use dry shampoo in between washes.
2.
Always brush your hair properly before washing. Start by separating the rows and brushing from the tips of your strands, successively working your way up the length and towards the root. By following this simple step, you'll ensure that your locks are tangle free and ready to be washed thoroughly.
3.
Use caution when swimming - always tie your hair in a high bun before swimming to avoid getting your hair wet – If you are going to get your hair wet first apply a hair mask before swimming to add an extra layer of protection.
4.
Avoid salt and chlorine water – it can discolour your hair and leave your hair dry.
5.
UV exposure and Heat Styling can discolour your hair extensions.
HEAT STYLING
Using excessive heat on hair extensions will reduce the lifespan and damage your hair, you should always use a thermal heat protector and ensure that the heat protector is completely dry before using a heat tool like a curing or straightening tool.
BRUSHING
Your hair extensions are attached to your own hair and incorrect brushing can result in damaging your own hair.
Always brush your extensions with a bristle brush and hold the top of your tape tabs while brushing from the bottom to the top. Make sure that you DON'T brush over your tape tabs but just underneath the tape bond.
SLEEPING
Braid your hair or tie in a bun before sleeping to avoid tangling, it is also a good idea to invest in a high quality silk or satin pillow case.
OUR TOP PICKS
Extension Hair Care
EXTENSION REPAIR SHAMPOO
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EXTENSION REPAIR CONDITIONER
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IONIC EXTENSION REFRESH
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BRAZILIAN DRY OIL
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DEEP CONDITIONING MASQUE
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IONIC BONDING SPRAY
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Deep muk Ultra Soft Shampoo
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Deep muk Ultra Soft Conditioner
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